Terms of Use
Please read carefully the following Terms and Conditions of Use
before using this website.
By using this website or purchasing products from Thorne, you
(hereinafter "Professional-Customer," "Health-Care
Practitioner," "you," "your") agree to accept and adhere to the
following Terms and Conditions of Use. If you do not agree with
all of the Terms and Conditions of Use, then you should not use
this website.
Thorne reserves the right to modify these Terms and Conditions
of Use at any time. Your continued use of this website
constitutes acceptance of revisions to the Terms and Conditions
of Use that might be made, so please check this page regularly.
Throughout Thorne's website, we may refer to you as
Professional-Customer, Health-Care Practitioner,
Practitioner-Customer, Authorized-Reseller, Reseller,
Practitioner or Customer. We use these terms interchangeably to
refer to all who have signed up under a Thorne Professional
account. These Terms and Conditions of Use apply to you.
Please read carefully the following Terms and Conditions of Use
before using this website.
• Thorne reserves the right to revise the pricing of its nutritional supplement products at any time and without advance notice.
• Thorne's nutritional supplement products are shipped according to the standard methods of shipping in place at the time.
• If a Thorne product is received in damaged condition, then it should be reported promptly to the Customer Service Department.
• If a discrepancy exists between the quantity or items ordered and the quantity or items received, then Thorne should be notified within seven business days of receipt of the shipment.
• If a Professional-Customer places an order online and then subsequently refuses to accept delivery of the order for reasons that are attributable to Professional-Customer error, then the Professional Customer can be assessed a restocking fee and the shipping charges.
• Product returns should be pre-approved by Thorne and received within 14 business days of authorization of the return. Please call Thorne's Customer Service Department and speak with the Returns Agent for information about returning product.
• A Return Authorization is required for a product return. The Return Authorization form should be visible on the outside of the shipping box or on the mailing label. Thorne can refuse to accept a returned product if the Return Authorization form is not visible.
• Thorne must receive a returned product before a credit for the returned product can be issued.
• There is a processing fee on returned products. The Professional-Customer is responsible for shipping costs on returned products unless shipping costs are waived when the Return Authorization is approved.
• These Terms of Sale can be revised at any time should it be determined that it is in the best interests of Thorne to do so.
Publicly Advertised Internet Sales
• Thorne has always acknowledged the merits of online commerce for our health-care practitioner-customers and their patients.
• Thorne has established a Minimum Advertised Price (MAP) policy to protect its brand, reputation and image.
• Furthermore, we have always strived to ensure appropriate communication, medical education, and patient care standards for online resellers.
• Additionally, our long-held concern has not been resolved regarding the quality of care that patients receive who purchase our products through multiple proprietary e-storefronts and third-party ecommerce platforms, such as Amazon.com, Jet.com, ebay.com, etc.
• After careful evaluation and due consideration, Thorne has come to the conclusion that a different model is needed for the sale of our nutritional supplement products on the Internet; in particular, a model that ensures pricing parity and appropriate patient support.
• Ensures that patient inquiries are addressed promptly and accurately.
• Ensures accurate product tracking in the event of a product recall.
• Ensures proper tracking and resolution of adverse events.
• Ensures compliance with California's Proposition 65.
• Improves patient communications and care.
Affiliate Marketing Programs
Use of Thorne Trademarks Online
Images and likenesses of Thorne's trademarks and trade dress (including pictures of bottles bearing Thorne labeling) and copyrighted product descriptions can be downloaded from Thorne websites by Professional-Customers who have opened a Thorne account. A Professional-Customer does not have the right to affix any Thorne trademark to any product or other material that is not a Thorne nutritional supplement product. A Professional-Customer agrees to use the trademark symbols "™" or "®" as appropriate, when displaying Thorne's trademarked names or products, as an attribution of Thorne's ownership of its trademarks. The use of a Thorne trademark does not give a Professional-Customer any ownership right, title, or interest, express or implied, in the trademark. A Professional-Customer's use of Thorne's trademarks should be accompanied by a statement that substantially states the following: "Thorne trademarks are used with permission." A Professional-Customer should not use Thorne's trademarks except in the form, context, and location that is acceptable to Thorne. Thorne will periodically review Professional-Customer websites and reserves the right to demand that a Professional-Customer make changes to its website regarding the use of intellectual property owned or controlled by Thorne, even if Thorne has previously approved or accepted the Professional-Customer's website or the material displayed thereon. A Professional-Customer must not use any Thorne product name or trademark as part of a URL (Universal Resource Locator), secondary level domain name, metatag, key word, or file name.
Disease Claims
To protect Professional-Customers and Thorne from legal liability due to the regulatory requirements of the U.S. Food and Drug Administration and the U.S. Federal Trade Commission regarding disease claims associated with nutritional supplement products, Thorne products cannot be displayed or mentioned within two clicks of any disease claim. Thorne will periodically review a Professional-Customer's website and reserves the right to demand a Professional-Customer make changes to its website regarding any disease claim regarding a Thorne product, even if Thorne has previously approved or accepted the Professional-Customer's website or the material displayed thereon. Thorne reserves the right to demand a Professional-Customer make changes to its website to the extent a Professional-Customer is making statements about Thorne products in any manner that would violate regulations implemented by the U.S. Food and Drug Administration, the U.S. Federal Trade Commission, or the regulations implemented by any other federal or state agency.
Thorne Logo
Violations of Policy
A Professional-Customer who violates Thorne's Internet policy will receive a written notice from Thorne that the Professional-Customer is in violation of the policy. If the Professional-Customer does not come into compliance with the policy, then the Professional-Customer will no longer be able to purchase Thorne products. A Professional-Customer who corrects their website to bring it into compliance with this policy should promptly notify Thorne. Thorne will review the website and if Thorne determines the website is in compliance with this policy, then the Professional-Customer's account will be reactivated. Thorne has adopted a zero-tolerance approach to this policy. Professional-Customers acknowledge that upon any subsequent breach of any provision of this policy, Thorne may terminate the Professional-Customer's account without notice.
Miscellaneous
Thorne may, in its sole discretion, revise its Internet policy at any time. Any failure or delay by Thorne in enforcing any provision of its Internet policy will not be considered a waiver of such provision and will not prevent Thorne from enforcing the provision at a later date.
Copyright / Trademarks
Except where otherwise indicated, all materials presented on Thorne's website are the copyrighted property of Thorne, Inc. The Thorne logo and the names of various products offered by Thorne are trademarks of Thorne, Inc. Permission is hereby granted to use, copy, and distribute the materials presented on this website without alteration for non-commercial purposes only; provided, however, that all copyright, trademark, or any other proprietary notice appear in all copies in the same manner as the original. All other uses are prohibited. Except as expressly provided herein, you must not use any portion of this website, or any other intellectual property of Thorne, on any other website, in the source code of any other website, or in any other printed or electronic materials. Except as expressly provided herein, you must not modify, publish, reproduce, republish, create derivative works, copy, upload, post, transmit, distribute, or otherwise use any of this website's content, or frame this website within any other website, without the prior written permission from Thorne. Systematic retrieval of data or other content from this website to create or compile, directly or indirectly, a collection, compilation, database, or directory, without prior written permission from Thorne, is prohibited. Linking from another website to any page in this website is prohibited without the prior permission from Thorne.
